At Global Hybrid Batteries, we go to great lengths to assure our hybrid batteries are have the highest industry standards to provide long trouble-free service.
Warranty periods range from 3 months to 3 years.
Each product will specify in the description the warranty length.
Global Hybrid Batteries warranties its hybrid drive batteries to be free of defects in workmanship and materials when used as directed.
Warranty period starts from purchase date.
The warranty is transferrable to one subsequent party.
Warranty Claim Process
In the event of a hybrid drive battery problem, please contact our service department to report the problem. We may require the fault codes for the problem.
Once we determine that a warranty repair or replacement is warranted, the customer will be responsible to return the faulty battery for repair or replacement.
The shipment cost of this return is the customers responsibility.
Once we have received the battery, we will send the repaired or replacement battery back to the customer at no charge.
Under certain circumstances, we may be able to ship out a replacement in advance of receiving the faulty battery.
In this instance, we will require a core deposit and payment for the one-way shipment cost of the faulty battery.
We will then send a replacement in our crate with a pre-paid return label for the customer to send back the faulty unit. This arrangement is not always available and will be offered only in certain cases.
When a battery is repaired or replaced, this warranty continues to cover the repaired or replacement battery for the remainder of the warranty period.
The following conditions will render this warranty void,
Batteries that have been improperly installed.
Products stored for longer than 30 days prior to installation.
Physical damage to the battery caused after delivery, ie being dropped or car being in an accident after installation that causes damage to the battery.
Battery that has had exposure to harsh weather, chemicals, or water.
Battery that has misuse, abuse, or the installation of unauthorized accessories.
Battery that has been discharged by a poorly running engine or hard-to-start engine to the point where is damaged.
Battery damaged by leaving the car in neutral while car is running.
Battery damaged by allowing car to sit unused for over 30 days.
Batteries that have been tampered with, opened, disassembled, except with the direct instructions from Global Hybrid Batteries.
Notice: The Hybrid Battery can be permanently damaged if the engine fails to start for whatever reason including but not limited to running out of gas,
lack of engine maintenance, foul gas, dirty throttle body, etc, this kind of damage is not covered under warranty.
There are no refunds of purchase, and only warranty claims will be covered